Residential vs. Commercial Shipping

Why do residential freight deliveries cost more?

In the LTL shipping industry, business to business shipments are the norm. This means that carriers usually ship dock to dock or dock to tailgate and vice versa. 

Carriers will consider anything shipping from or to locations that are not businesses in commercial areas an extra service and this will require additional equipment or have certain restrictions. Residential deliveries (or pickups) are services where a carrier is delivering a shipment to a residence, including home businesses or businesses in residential areas.

Why do these charges occur, and how to deal with them? Here are some of the questions our clients most frequently ask.

I have a business with a dock. Why am I being charged a residential fee?

Carriers justify the residential fees based on the fact that residential streets are narrower and more difficult to maneuver. 

Decreased maneuverability includes issues such as requirements to send a smaller truck, trucks with tailgates, greater time requirements and the drivers having to pay more attention due to road restrictions, more pedestrian traffic etc. Some areas even have restrictions imposed by the city on the vehicle weight allowed to pass through it.

The rules vary from carrier to carrier and some are a bit more lenient than others. Some carriers will not charge for residential services if they’re picking up from a business with a dock in a residential area. Others will charge only if there are additional services required, such as sending a smaller truck or a truck with a tailgate.

Most carriers, however, will charge based on the zoning designation by the city itself. 

The carrier has the final word on these issues and these charges can rarely be disputed. Residential deliveries can be costlier than necessary if not requested on time. If the carrier sends a truck that is too large for your area, they will charge re-delivery fees for a failed delivery attempt which cover the driver’s time and the fuel surcharge.

My street can be accessed by a 53’ truck, and has no heavy traffic or restrictions. Can we remove these charges?

This is a good question with no straightforward answer. As mentioned above, the carrier has the final say on what is or is not a residential location, and sometimes with borderline cases it is best to check with our knowledgeable team by giving us a call at (800) 886-4870 or contacting us via Online Chat.

I forgot to include the residential service while quoting. What’s the worst that could happen?

If you’ve booked a shipment without requesting a residential service for pickup or delivery, and the shipment has not yet been picked up, you can fix this by contacting our team and we will gladly help revise your paperwork and pricing. As long as the new paperwork is used, the carrier should have all of the relevant information and there should be no issues.

If you’ve forgotten to let us know, and the carrier thinks they will be delivering to a business with a dock instead of a residence, this could lead to issues such as missed pickups or deliveries. The carrier may dispatch a truck that is too large to access the delivery location, which can result in delays, avoidable extra charges and needless headaches.

Most (but not all) carriers realize that residential charges are an inconvenience to you, the shippers. For this reason, most carriers will schedule an appointment for delivery to make sure the delivery goes with as little delays or hiccups as possible.

In conclusion

Carriers apply residential charges to shipments picking up or delivering to residences, or businesses in residential areas, due to lowered maneuverability and higher time constraints. In order to make the delivery go as smoothly as possible, most carriers will schedule an appointment with the consignee. 

Although residential fees are unavoidable, unpleasant surprises are.

When getting your free quote with Freightera, you will always get an all-inclusive rate, as long as all of the necessary accessorial services are requested. Quoting correctly right away will help you avoid any potential surprises down the road.

If you are unsure if your location is a residential or commercial one, please contact our helpful staff and we will be happy to assist you.